General Terms and Conditions of Sale

DEFINITION OF THE PARTS

Between the Valwicz Company,
6 rue Guillaume d'Autignac 34070 Montpellier
represented by Jean-Valéry THORAVAL (SIRET number: 525 234 621 00023)
duly authorized for the purposes hereof.
The company can be contacted by email by clicking on the contact form accessible via the website's homepage.
Hereinafter referred to as the «Seller» or the «Company».
On the one hand,
And the natural or legal person purchasing products or services from the company,
Hereinafter referred to as "the Buyer" or "the Client"«
On the other hand,

PREAMBLE

The Seller is a publisher of products and services marketed through its website (https://va lwicz.com). The list and description of the goods and services offered by the Company can be viewed on the aforementioned website and its sales pages.

ARTICLE 1 – PURPOSE

These General Terms and Conditions of Sale define the rights and obligations of the parties within the framework of the online sale of Products and Services offered by the Seller.

ARTICLE 2 – GENERAL PROVISIONS

These General Terms and Conditions of Sale (GTC) apply to all sales of Products or Services made through the Company's website and form an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The applicable GTC are those in effect on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC are available on the Company's website at the following address: https://va lwicz.com. The Company also ensures that their acceptance is clear and unconditional at the time of purchase. The Customer declares having read all of these General Terms and Conditions of Sale, and where applicable, the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The Customer acknowledges having received the necessary advice and information to ensure the suitability of the offer to their needs. The Customer declares being legally capable of entering into a contract under French law or being duly authorized to represent the natural or legal person on whose behalf they are acting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

ARTICLE 3 – PRICE

Product prices are shown in euros, inclusive of all taxes (VAT + any other applicable taxes), on the order page. The Seller therefore advises the buyer to inquire about these matters with the relevant local authorities. The Company reserves the right to change its prices at any time for future orders. Telecommunication costs necessary to access the Company's websites are the responsibility of the Customer.

ARTICLE 4 – ONLINE CONTRACT CONCLUSION

The Customer will have to follow a series of steps specific to each Product or Service offered for sale by the Seller in order to place their order.
However, the steps described below are systematic:
– Information on the essential characteristics of the Product; ;
– Choice of Product, where applicable its options and indication of essential data of the Customer (identification, address, etc.); ;
– Acceptance of these General Terms and Conditions of Sale.
– Verification of order details and, where necessary, correction of errors.
– Following the payment instructions, and payment for the products.
– Product delivery.
The Customer will then receive email confirmation of payment for the order, as well as an order acknowledgment confirming the order. They will also receive a PDF copy of these terms and conditions of sale. For products to be delivered, delivery will be made to the address provided by the Customer. To ensure the proper execution of the order, the Customer agrees to provide accurate identification information. The Seller reserves the right to refuse the order, for example, for any unusual request, any order placed in bad faith, or for any other legitimate reason.

HASARTICLE 5 – PRODUCTS AND SERVICES

The essential characteristics of the goods and services, and their respective prices, are available to the buyer on the company's website. The customer acknowledges having received details of the delivery charges, as well as the terms of payment, delivery, and contract performance. The Seller undertakes to fulfill the Customer's order only within the limits of available stock. If the goods or services are unavailable, the Seller will inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is summarized and confirmed when the order is validated. The parties agree that illustrations or photos of the products offered for sale are not contractually binding. The validity period of the product offers and their prices is specified on the product sales pages, as is the minimum duration of any contracts offered for the continuous or periodic supply of products or services. Unless otherwise specified, the rights granted hereunder are granted solely to the individual who placed the order (or the individual whose email address was provided). In accordance with legal provisions regarding conformity and latent defects, the Seller will refund or exchange defective products or products that do not match the order. Refunds can be requested by contacting the Seller via email or regular mail.

ARTICLE 6 – RETENTION OF TITLE CLAUSE

The products remain the property of the Company until full payment of the price.

ARTICLE 7 – DELIVERY TERMS

Products are delivered to the delivery address provided during the order process, within the stated timeframe. This timeframe does not include order preparation time. When a customer orders multiple products simultaneously, these may have different delivery times and be shipped using different methods. The seller provides a telephone contact number (local call rates apply from a landline) in the order confirmation email to facilitate order tracking. The seller reminds the customer that the risk of loss or damage to the products is transferred to the customer upon physical receipt of the goods.

ARTICLE 8 – AVAILABILITY AND PRESENTATION

Orders will be processed subject to our available stock or subject to stock availability from our suppliers.

ARTICLE 9 – PAYMENT

Payment is due immediately upon ordering, including for pre-ordered products. The Customer may pay by credit card via PayPal, by bank transfer, or by check. Secure online credit card payments are processed by our payment provider. The information transmitted is encrypted using state-of-the-art technology and cannot be read during transmission over the network. Once the Customer has made the payment, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their bank details during the sale, the Customer authorizes the Seller to debit their card for the amount corresponding to the stated price. The Customer confirms that they are the legal cardholder and are legally entitled to use it. In the event of an error or if the card cannot be debited, the sale is automatically terminated and the order canceled.

ARTICLE 10 – RIGHT OF WITHDRAWAL AND REFUND POLICY

The 14-day satisfaction guarantee allows you to return your product within 14 days from the date of receipt.

The product(s) must be returned to the following address within 14 days of the claim date:

Valwicz

Jean-Valéry Thoraval

6 rue Guillaume d'Autignac

34070 MONTPELLIER

In the context of a return and in accordance with Article L. 121-20 of the Consumer Code, the product will be refunded to you within 14 days of its receipt by our logistics department.

The refund will be issued to the payment method used to place the order.

The returned product must be in new condition, in its original packaging and accompanied by its purchase invoice.

The customer will bear the full cost of delivery in the event of a full return of the order, regardless of the reason for the return, except in the case of hidden defects (see guarantees section).

ARTICLE 11 – GUARANTEES

In accordance with the law, the Seller provides two guarantees: conformity and against hidden defects in the products. The Seller will refund the buyer or exchange products that are apparently defective or do not correspond to the order placed. Refund requests must be made by contacting the Seller by email or regular mail. The Seller reminds the consumer that:

– has a period of 2 years from the delivery of the goods to take action against the Seller

– that he may choose between replacement and repair of the item, subject to the conditions laid down by the aforementioned provisions, which is apparently defective or does not correspond

– that the consumer can also invoke the warranty against hidden defects in the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the termination of the sale or a reduction in the sale price (provisions of article 1644 of the Civil Code).

Without prejudice to the legal guarantees referred to in Articles 1641 et seq. of the Civil Code and L.211-4 et seq. of the Consumer Code, the items sold on www.valwicz.com benefit from a 2-year commercial guarantee against any design or material defect, from the date of purchase and upon presentation of the sales invoice as proof.

This warranty allows you to access after-sales service through our customer service department. Hidden defects as defined in Article 1641 of the French Civil Code are also covered by this warranty. In all cases, the warranty does not apply to malfunctions, alterations, abnormal wear and tear, breakage, or other damage that clearly results from:

jewelry, being fragile by nature, requires delicate handling due to misuse or improper maintenance; ;
of the intervention of an operator not mandated by Valwicz to repair, renovate or modify the item; ;
of reasonable wear, oxidation or change of patina resulting from the use of certain materials known to be naturally alterable or fragile.

In the event of a malfunction, alteration, abnormal wear, breakage and other deterioration caused by the cases mentioned above or occurring after the 2-year warranty has expired, the company reserves the right to agree or not, after assessment of the request, to cover cases not entitling the customer to the obligation to exercise their warranty.

ARTICLE 12 – CLAIMS

If necessary, the Buyer may submit any complaint by contacting Valwicz by email (contact@valwicz.com) or by regular mail:
Jean-Valéry Thoraval – Valwicz 6 rue Guillaume d'Autignac 34070 Montpellier

ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS

Trademarks, domain names, products, software, images, videos, texts, or more generally, any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these Terms and Conditions. Any reproduction, in whole or in part, modification, or use of these assets for any reason whatsoever is strictly prohibited.

ARTICLE 14 – FORCE MAJEURE

The seller's obligations under this agreement shall be suspended in the event of a fortuitous event or force majeure that prevents their performance. The seller shall notify the customer of such an event as soon as possible.

ARTICLE 15 – NULLITY AND MODIFICATION OF THE CONTRACT

If any provision of this contract is held to be invalid, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect between the parties. Any contractual modification shall be valid only after a written agreement signed by both parties.

ARTICLE 16 – GDPR AND PROTECTION OF PERSONAL DATA

In accordance with European regulations on the protection of personal data, you have the right to access, modify, object to, and rectify your personal data. By agreeing to these terms and conditions of sale, you consent to our collection and use of this data for the performance of this contract.

ARTICLE 17 – APPLICABLE LAW

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions covered herein, shall be subject to French law.